ContentWriters is committed to creating unique content based on your needs.
We believe that the best way to effectively create high quality content at scale is by fostering a long term relationship built on trust, communication and honesty. These policies were created with those values in mind.
100% Satisfaction Guarantee & Refund Policy
In order to nail down the perfect tone and voice for your goals, we understand that sometimes it takes a couple of tries. With that in mind, ContentWriters includes revisions with each assignment. If you are unhappy with your first draft, our writer will revise to better fit the scope of your original job order. To initiate revisions, you will need to let us know what specific feedback you have and what you would like changed.
Please note that your revision request will be subject to the Revision Policies below.
If you are still not happy with the product after revisions, you will be provided a full or partial refund in the following cases:
- The order has still not met the specifications of your original request including tone, voice, things to be mentioned, things to be avoided, keywords and references.
- Quality standards are not met and typos, grammatical errors, or improper punctuation is included in your work.
- Content is not found to be completely original.
- Deadlines have been missed without reason or notice.
Refund requests must be submitted within 72 hours of content delivery. If you are not satisfied with your content after revisions, please contact us via email at [email protected] to explain the reasons for your dissatisfaction. If these reasons validly meet the above criteria, we will provide a full or partial reimbursement.
*Please note that if your order is refunded, you do not retain the copyright on the work submitted to you and you agree not to use it for any official or unofficial purpose.
Revision Policies
ContentWriters includes revisions with each order. If you are working with us in a Self-Service capacity, you will have up to 2 revisions on each job. If you are a Managed Services client, you will have the benefit of unlimited revisions.
In order to qualify as an included revision, your revision must:
- Be made through the revision workflow on the job ticket in your account on ContentWriters.com
- Be submitted prior to your Review Deadline
- Not add new information or change the scope or your original request
If your request does not meet the above criteria, it may be subject to additional fees.
Requesting a Revision that Changes the Scope of Your Initial Request
We request that you include all instructions, preferences, and reference material in the order form when you place your request. If you miss something and want to add or change it later on, your request will be subject to additional fees. The fee for revisions that change the scope of an order will be between 20% to 80% of the original order price for Managed Services clients and 40% to 100% for Self-Service clients.
ContentWriters considers the following factors when assessing fees for revisions that change the scope of an order:
- The level of effort that will be required by the writer to make the adjustments
- The level of effort that will be required by the editor and proofreader to review new drafts
- Whether or not word count is impacted
If you submit a revision request that changes the scope of your request, ContentWriters will be in touch with you via email to discuss and confirm any additional fees prior to charging said fees.
Reopening Closed Jobs
Once your Review Deadline has passed on a given job, that piece will be marked “Complete” and the ticket will be closed. If you would like to request revisions on a job that is already marked “Complete” in your account, your request will be subject to additional fees. The fee to reopen a closed job will be between 30% to 100% of the original order price for Managed Services clients and 60% to 100% for Self-Service clients.
ContentWriters considers the following factors when assessing fees for reopening jobs:
- The scope of the new revision request
- The amount of time that has lapsed between the job’s completion date and the date of your request
- The availability of the original writer and/or whether a new writer is requested
If you submit a revision request on a job that is already closed, ContentWriters will be in touch with you via email to discuss and confirm any additional fees prior to charging said fees.
Cancellation Policy
Order Cancellation:
Order cancellation can be initiated by either the client or CW if your content has not yet been put in progress and assigned to a writer by the time you initiate a cancellation request. If you would like to change the scope of your order, we can do so for you under these same conditions. Please note that changes in scope may incur additional fees.
Confidentiality
Our expert writers are our bread and butter, so to protect their information we keep our writers anonymous. However, if you need their names and credentials we’d be happy to share them with you upon agreement of a non-solicitation.
In the same light, we understand that working together is a two way street. We respect the information you provide us to create quality material for your business. We will never resell or reuse any of the content created for you and always keep everything you disclose to us 100% confidential. If you have any reservations, we’d be happy to sign a nondisclosure agreement on your behalf.
